Responsible Gaming

Gambling always carries inherent financial risks. No betting system guarantees wins, and losses are a natural part of the experience. Understanding this fundamental truth is the first step toward maintaining healthy gaming habits.

Players on 1Win can protect themselves by setting clear boundaries before they start. Decide how much money and time you can afford to spend without affecting your daily life. Treat betting as entertainment, not as income generation.

Our platform offers several control mechanisms to support your wellbeing:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can add to your account
• Loss limits: Control the maximum amount you can lose within a specific timeframe
• Session reminders: Receive notifications about how long you have been playing
• Self-exclusion: Temporarily or permanently block access to your account
• Reality checks: Get periodic alerts about your gaming activity

You have complete authority over your gaming behavior. Use these tools proactively to ensure that betting remains a fun activity rather than a compulsion. Your financial and emotional health should always come first.

Gambling addiction is a serious psychological condition that affects millions globally. Recognising the warning signs early can help prevent severe financial and personal consequences.

You may have a gambling problem if you experience any of these indicators:

• You spend more money on betting than you originally planned
• You chase losses by placing additional bets to recover money
• You borrow money or sell possessions to fund your gambling
• You lie to family or friends about the extent of your betting activity
• You feel restless or irritable when trying to reduce or stop gambling
• You neglect work, studies, or family responsibilities because of betting
• You gamble to escape problems or relieve feelings of anxiety or depression
• You have tried unsuccessfully to control or stop your gambling habits
• You continue betting despite mounting debts or relationship problems
• You feel guilty or ashamed after gambling sessions

These symptoms indicate that gambling has moved beyond recreation into addiction territory. The condition requires professional attention and support. Acknowledging the problem is the most important first step toward recovery.

Combating gambling addiction requires commitment, support, and practical strategies. 1Win encourages all players to take proactive measures to protect their wellbeing.

Follow these recommendations to prevent or address addiction:

• Set strict budgets before you start playing and never exceed them
• Use deposit and loss limits available in your account settings
• Keep track of the time you spend on betting activities
• Never gamble when you are upset, depressed, or under the influence of alcohol
• Take regular breaks during gaming sessions to maintain perspective
• Avoid trying to win back losses by placing larger or more frequent bets
• Maintain other hobbies and social activities outside of gambling
• Talk to trusted friends or family members about your gaming habits
• Use self-exclusion tools if you feel unable to control your betting
• Seek professional help from counsellors or support groups specialising in addiction

Remember that gambling should never interfere with your financial obligations, relationships, or daily responsibilities. If you find it difficult to follow these guidelines, reach out for professional support immediately. Recovery is possible with the right assistance.

You do not have to face gambling addiction alone. Multiple organisations in India provide confidential support, counselling, and treatment services for those struggling with betting problems.

Contact these trusted resources for assistance:

• Alcoholics Anonymous India: Offers support groups that also address gambling addiction. Website: www.aaindia.org
• SHUT Clinic (Service for Healthy Use of Technology): Provides assessment and treatment for behavioural addictions including gambling. Located in Bengaluru. Phone: +91 80 2699 1930
• NIMHANS (National Institute of Mental Health and Neurosciences): Offers comprehensive addiction treatment services. Located in Bengaluru. Phone: +91 80 2699 5000
• Gamblers Anonymous: International organisation with meetings available in major Indian cities. Website: www.gamblersanonymous.org
• iCall Psychosocial Helpline: Free counselling service by TISS. Phone: +91 22 2556 3291 or email: [email protected]
• Vandrevala Foundation: 24/7 mental health support helpline. Phone: 1860 2662 345 or 1800 2333 330

These organisations maintain strict confidentiality and offer professional guidance. Reaching out for help demonstrates strength, not weakness.

If you are experiencing difficulties with gambling or need assistance with our responsible gaming tools, our customer support team is available to help. We take player welfare seriously and can guide you through available options.

Reach our support team through these channels:

• Live chat: Available 24/7 directly on the 1Win website for instant assistance
• Email: Contact [email protected] for detailed enquiries
• Phone: Call our India helpline for immediate support (number available on the website)
• Telegram: Connect with our support bot for quick responses
• Social media: Reach out through our official Facebook, Instagram, or Twitter accounts

Our team can help you activate deposit limits, set up self-exclusion, or provide information about external support services. Your privacy and wellbeing are our priorities. Do not hesitate to contact us if you need help managing your gaming activity.