Get Help When You Need It

Live chat is the fastest way to get help on the platform. Click the chat icon in the bottom right corner of any page, describe your issue in Hindi or English, and a support representative will respond. Most queries are resolved within 2 to 5 minutes.

• Urgent account access issues;
• Deposit or withdrawal problems;
• Bonus activation queries;
• Quick gameplay questions.

Log in before starting a chat to speed up verification, include your registered mobile number or email in the first message to help the team locate your account faster.

For detailed issues requiring documentation or screenshots, send an email to [email protected]. Attach relevant files such as transaction receipts, error screenshots, or identity documents if needed. The team typically replies within 12 hours.

• KYC or identity verification queries;
• Payment disputes requiring proof;
• Detailed bonus or promotion questions;
• Complaints or formal feedback.

Use a clear subject line like “Withdrawal Issue” or “Bonus Not Credited,” include your registered email or mobile number in the body to avoid delays.

Call the toll-free helpline number at 1800-XXX-XXXX (available 24/7) to speak directly with a customer service representative. Phone support is ideal when you need real-time assistance or prefer speaking over typing. Average wait time is under 3 minutes.

• Account lockouts or login failures;
• Urgent payment delays;
• Complex issues needing immediate clarification;
• Situations where typing is inconvenient.

Have your registered mobile number and account details ready before calling, call during off-peak hours (late morning or early afternoon) for shorter wait times.

Connect via Telegram at @1win_support or WhatsApp at +91-XXXXX-XXXXX for messaging-based assistance. These channels are monitored 24/7 and offer a convenient way to reach out without logging into the website. Responses usually arrive within 5 to 10 minutes.

• General account questions;
• Promotion or offer clarifications;
• App download or installation help;
• Non-urgent technical issues.

Send a brief description of the problem in your first message, mention your registered contact details to help the team verify your account quickly.

For app crashes, website loading errors, or device compatibility issues, use the dedicated technical support email: [email protected]. Provide details such as device model, operating system, browser version, and a description of the error. The technical team responds within 24 hours with troubleshooting steps.

• 1Win app installation or update failures;
• Website performance or loading issues;
• Login errors or session timeouts;
• Game freezing or display problems.

Include a screenshot of the error message if available, mention the exact steps you took before encountering the issue to help the team diagnose faster.

High-stakes players and VIP members receive dedicated priority assistance through an exclusive support line. VIP representatives are available 24/7 via a private Telegram channel or direct phone line provided upon reaching VIP status. Average response time is under 1 minute.

• Personalised account management;
• High-value withdrawal processing;
• Exclusive bonus or cashback queries;
• Faster resolution for any issue.

Contact your assigned VIP manager directly for the quickest response, provide transaction IDs or bet details upfront to expedite verification.